GGame88 Privacy Policy
— Your Data, Your Rights

GGame88 is an online gaming platform operating in the Philippines, offering casino games, sports betting, poker, Pusoy, and related gaming services to eligible Filipino players. In this Privacy Policy, "GGame88," "we," "us," or "our" refers to GGame88 and its operators. "You" or "player" refers to any registered or prospective user of the GGame88 platform.

GGame88 acts as the Data Controller for personal information collected through the platform. This means we are responsible for deciding how and why your data is collected and processed, and we are accountable for doing so lawfully and fairly under the Republic of the Philippines' Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

If you have any questions or concerns about your personal data and how GGame88 handles it, contact our Data Protection Officer at support@ggame88.net. We aim to respond to all data-related queries within five business days.

GGame88 collects only the personal information necessary to provide our gaming services, comply with Philippine law, and keep the platform secure. Here's a breakdown of the categories of data we collect and why each is needed:

GGame88 collects personal information through the following channels:

• Direct registration: When you create a GGame88 account, you provide your name, date of birth, email, and mobile number directly. You may provide additional information during KYC verification.
• Transactional activity: When you deposit funds, place bets, or request a withdrawal, GGame88 automatically records the transaction details including amounts, timestamps, and payment method identifiers.
• Platform interaction: GGame88 automatically collects technical and usage data when you browse the platform, including your device's IP address, browser type, and which pages you visit. This is standard for all websites and is collected via server logs and analytics tools.
• Customer support: When you contact GGame88 via email or live chat, the content of your communication and any attachments you provide are recorded for support purposes and compliance record-keeping.
• Third-party verification services: GGame88 may receive identity and address verification data from licensed KYC service providers when processing your identity documents.
• Cookies and similar technologies: GGame88 uses cookies and similar tracking technologies on the platform. See Section 7 for full details on our cookie practices.

GGame88 uses your personal information for the following purposes — and only these purposes unless you are separately notified and given the opportunity to consent:

• Account management: Creating and maintaining your GGame88 account, verifying your identity and age, and managing your account settings and preferences.
• Service delivery: Enabling you to play games, place bets, participate in tournaments, and access all features of the GGame88 platform.
• Payment processing: Processing your deposits and withdrawals via GCash, Maya, BDO, BPI, and other payment methods. Your financial data is shared with payment processors only to the extent necessary to complete transactions.
• Legal and regulatory compliance: Meeting GGame88's obligations under Philippine gaming law, the Data Privacy Act, Anti-Money Laundering (AMLA) regulations, and other applicable legislation. This includes customer due diligence, suspicious transaction reporting, and record-keeping requirements.
• Security and fraud prevention: Detecting and preventing unauthorised access, account takeovers, bonus abuse, collusion, money laundering, and other prohibited activity.
• Customer support: Responding to your inquiries, resolving disputes, and maintaining records of support interactions.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and provide appropriate interventions and tools in line with GGame88's Responsible Gaming policy.
• Marketing communications (with consent): Sending you information about GGame88 promotions, new games, and relevant offers — only when you have opted in. You can withdraw marketing consent at any time from your account settings or by emailing support@ggame88.net.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the GGame88 platform, fix bugs, and develop new features.

Under the Data Privacy Act of 2012, GGame88 must have a lawful basis for each category of personal data processing. The bases we rely on are:

• Contract performance: Processing your registration data, gaming activity, and payment information is necessary to provide the GGame88 service you've signed up for.
• Legal obligation: Processing for KYC, AML compliance, age verification, and regulatory reporting is required under Philippine law regardless of consent.
• Legitimate interests: Processing technical and usage data for security, fraud prevention, and platform improvement, where those interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies requires your explicit opt-in consent, which you can withdraw at any time.

GGame88 will never sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data may be shared with the following categories of third parties only as described below:

• Payment service providers: GCash (Mynt), Maya (PayMaya Philippines), GrabPay, and other Philippine payment operators receive the financial data necessary to process your transactions. Each provider operates under their own privacy policy and Philippine financial regulations.
• Identity verification providers: Licensed KYC and AML compliance service providers receive identity document data to perform customer due diligence on behalf of GGame88. These providers are contractually bound to process data only for this purpose.
• Cloud infrastructure providers: GGame88 uses reputable cloud hosting providers to store and process data securely. These providers act as data processors under written agreements that include mandatory data protection obligations.
• Regulatory authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), and other government bodies may receive data as required by law. GGame88 will comply with lawful requests from government authorities.
• Fraud prevention services: Aggregated or anonymised signals may be shared with fraud prevention networks to identify and block fraudulent activity across the industry.
• Analytics providers: Anonymised and aggregated usage statistics may be processed by analytics platforms to help GGame88 understand platform performance. No personally identifiable data is included in analytics sharing.

GGame88 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to improve your experience. Here's what we use and why:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and load balancing cookies. You cannot opt out of these without stopping your use of the platform.
• Functional cookies: Remember your preferences such as language, display settings, and game history. These improve convenience and are set on a legitimate interests basis.
• Performance cookies: Collect anonymised data about how players use the platform — which pages load slowly, which features are used most, and where errors occur. This data is used to improve the platform. Consent is required for these cookies.
• Marketing cookies: Used with your consent to deliver relevant promotions and to track the effectiveness of GGame88 marketing campaigns. These are only placed after you have opted in.

You can manage your cookie preferences via your browser settings. Most browsers allow you to view, block, or delete cookies. Note that blocking necessary cookies will prevent you from using the GGame88 platform. For detailed information on managing cookies in popular browsers, visit the browser's official help documentation.

GGame88 retains personal data only for as long as necessary to fulfil the purpose it was collected for, unless a longer retention period is required by Philippine law. Key retention periods are:

• Account and identity data: Retained for the duration of your active GGame88 account plus a minimum of five years after account closure, as required for AML and regulatory compliance purposes.
• Transaction and gaming records: Retained for five years from the date of the transaction, in line with Philippine financial record-keeping requirements.
• Support communications: Retained for three years from the date of the interaction, for dispute resolution and compliance purposes.
• Marketing consent records: Retained until you withdraw consent, then archived for two years as proof of consent management compliance.
• Technical and usage logs: Retained for 90 days for security and performance monitoring purposes, then deleted or anonymised.

When the retention period expires, GGame88 securely deletes or irreversibly anonymises your personal data.

GGame88 applies industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security practices include:

• All data transmitted between your device and GGame88 servers is encrypted using TLS 1.3.
• Sensitive data at rest — including identity documents and financial information — is encrypted using AES-256 encryption.
• Access to personal data is restricted to GGame88 staff and authorised processors who require it to perform their specific job functions. Access rights are reviewed quarterly.
• GGame88 systems undergo regular security testing including penetration testing and vulnerability assessments.
• Login attempts are monitored for suspicious patterns and accounts are locked after repeated failed attempts.
• Two-factor authentication (2FA) is available for all GGame88 player accounts and strongly recommended.

While GGame88 takes all reasonable precautions to protect your data, no online platform can guarantee 100% security. If you suspect your GGame88 account has been compromised, contact support@ggame88.net immediately and change your password as soon as possible.

In the event of a personal data breach that poses a risk to your rights, GGame88 will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, in accordance with RA 10173.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by GGame88. To exercise any of these rights, email support@ggame88.net with your registered email address and the specific right you wish to invoke. GGame88 will respond within 15 business days.